Returns & Refunds
We are so confident in the quality of our products that we offer a 30-day, no-questions-asked money-back guarantee — even on personalised items.
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30-Day Guarantee
Return your order within 30 days for a refund.
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Personalised Items Included
Our guarantee includes personalised message card jewellery.
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Money Back
Refunds are issued back to your original payment method.
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Simple Returns
Contact us and we’ll guide you through the return.
Our 30-Day Money-Back Guarantee
We want you to feel completely confident when ordering from Adored Gifts.
If you are not happy with your order for any reason, you can return it within 30 days of receiving it for a refund — even if the item has been personalised.
Returned items should be sent back in their original condition and packaging where possible.
Faulty or Damaged Items
If your order arrives faulty, damaged, or not as expected, please contact us as soon as possible.
We will always aim to put things right quickly, either by arranging a replacement or issuing a refund where appropriate.
Late or Delayed Orders
98% of orders are dispatched on the next working day, excluding weekends and Bank Holidays.
Standard delivery normally takes around two working days after dispatch. Next-Day Delivery is also available at checkout for £4.95.
If your order has not arrived within the expected delivery window, please contact us and we will look into it for you.
How To Start A Return
To start a return, contact our customer support team with your order number and the email address used at checkout.
Once your return is approved, we will provide the next steps for sending your item back to us.
Returns FAQs
Can I return a personalised item?
Yes. Our 30-day money-back guarantee includes personalised items.
How long do I have to return my order?
You have 30 days from the date you receive your order.
Do I need to give a reason?
No. Our guarantee is no-questions-asked.
Who pays for return postage?
Unless the item is faulty, damaged, or incorrect, return postage is the responsibility of the customer.
How will I receive my refund?
Refunds are issued to the original payment method used at checkout.