Help Centre

Simply choose your jewellery, enter any personalisation details required, add the item to your basket and complete checkout securely online.

Yes. Many of our products allow you to add your own personalised message, making your gift feel thoughtful, meaningful and unique.

We process orders quickly, with 98% dispatched on the next working day. If you need to change your order, please contact us as soon as possible by phone, email or WhatsApp. If your order has not yet been dispatched, we’ll do everything we can to help.

Yes, you can cancel your order as long as it has not yet been dispatched. Once an order has shipped, we are unable to cancel it.

We accept secure online payments through the payment options shown at checkout, including major debit and credit cards.

98% of orders are dispatched on the next working day, excluding weekends and Bank Holidays.

Standard delivery normally takes around two working days after dispatch.

Yes. Next-Day Delivery is available at checkout for £4.95.

Not at the moment. We currently ship throughout the UK, with international delivery planned for the future.

Once your order has been dispatched, we’ll email your tracking details automatically.

Our jewellery is crafted from high-quality 316L surgical-grade stainless steel and finished with durable PVD plating in 18k Gold, 14k White Gold or 14k Rose Gold, depending on the design. Many pieces also feature sparkling Cubic Zirconia stones.

Yes. Our jewellery is hypoallergenic and made without nickel or copper, making it suitable for sensitive skin.

Yes. Our jewellery is waterproof and designed for everyday wear, including showering and swimming.

Our jewellery is designed to resist tarnishing, fading and discolouration with normal everyday use.

PVD plating is a durable jewellery finishing process that helps create a longer-lasting, more resistant finish compared with standard plating.

Yes. Our jewellery is designed to be comfortable, durable and suitable for everyday use.

Yes. Our jewellery is presented beautifully and is ready to give as a gift when it arrives.

Yes. Each jewellery piece is presented in a luxury black leatherette hinged keepsake jewellery box.

Yes. You can enter the recipient’s address at checkout and send the gift directly to them.

No. We do not include pricing information inside the parcel, so it can be sent directly as a gift.

We are so confident in the quality of our products that we offer a 30-day, no-questions-asked money-back guarantee.

Yes. Our 30-day money-back guarantee includes personalised items.

Contact our customer support team with your order number and the email address used at checkout. We’ll guide you through the next steps.

Refunds are issued back to the original payment method used at checkout.

To keep your jewellery looking its best, wipe it gently with a soft cloth and store it safely when not being worn.

Yes. Our jewellery is waterproof and suitable for showering.

Yes. Our jewellery is designed for everyday wear, including swimming.

Although our jewellery is durable, we recommend avoiding harsh chemicals, perfumes and cleaning products where possible to help preserve the finish for longer.

You can contact us by phone, email or WhatsApp. Our details are shown in the footer of the website.

Our customer support team is available Monday to Friday between 9:30am and 4:00pm.

We always aim to reply as quickly as possible during our working hours.